Zoe Carney

Head of Operations

Zoe has over 25 years' experience in the London insurance market. Zoe started in the company market at Aegon as a Professional Indemnity (PI) underwriter before moving to Wren Syndicates at Lloyd's as PI class underwriter, also underwriting Directors and Officers and Product Guarantee insurance. After moving to Canopius in 2002, she was a PI underwriter until 2009 when she moved to operations management and became Head of Underwriting Services. 

Zoe joined Castel in July 2017 and is Head of Operations acting as a central point of contact for underwriting cells and brokers in relation to any operational or system related issues.

Outside of work, Zoe enjoys her Book Groups where reading material and wine are both discussed with equal interest, while also trying to steer clear of her teenage children’s homework.

Tina Ross-Gower

Underwriting Services Manager

Tina joined Castel in February 2015 having worked at Willis Ltd for 24 years, initially within legal and risk management handling the group’s insurance programme. 

In 2001 she began managing the technical and operations team within the professional indemnity practice. 

Tina is ACII qualified and has assisted in FCA audits, contract quality control and meeting contract certainty requirements. 

Outside of work, Tina enjoys travelling.

John Ryan

Binding Authority Manager

John has worked in the London Market for over 15 years, previously working at Coyle Hamilton, Willis Ltd, Canopius and QBE. Between 2002 and 2010 John started working as a property account handler at Coyle Hamilton and then progressing to account manager which involved broking HNW property/scheme risks in Open Market and Binding Authorities at Willis. In 2009 John moved into Delegated Authority department within operations at Canopius and then moved into Agency Management within underwriting.  In 2016, he then moved to QBE as a DUA Manager, managing various portfolios across the UK/Europe division and then to Castel at the end of 2017 as Binding Authority Manager. 

Outside of work John enjoys spending time with his young family and is a keen sports fan.

Arpna Bhalla

Arpna has over 10 years experience in the insurance market primarily in Catastrophe Modelling and Exposure Management. Having worked for companies such as Catlin, Brit and AIG in this field, she was also an Energy Expert Consultant for DXC for 4 years before joining Castel in August 2018. At Castel Arpna manages the Exposure and aggregation of all underwriting cells.

Outside of work, Arpna enjoys reading, socialising and spending time with her kids.

Rebecca Phillips

Underwriting Services Assistant Manager

Rebecca has worked in the Operational/Technical side of insurance for over 15 years mainly in the Professional Indemnity sector.  This is made up of JLT for almost 7 years and Willis for 8 years. Rebecca also managed an Underwriting Support team for another MGA before joining Castel in November 2016. 

Rebecca supports Tina in the day to day running of the Underwriting Service team to ensure all work for the Underwriting Cells is allocated and effectively dealt with. 

Outside of work Rebecca enjoys walking and participates in Zumba 2-3 times a week.

Frederick Haggerwood-Bullen

Underwriting Services Assistant 

Freddie began his insurance career in 2014 with AmTrust at Lloyd’s before moving to Barbican Insurance Group. 

He has worked for a wide range of different classes of business. 

Freddie joined Castel in September 2015 working in the operations team, supporting all underwriting cells. 

He recently changed role and now works to implement and maintain the underwriting system.

Outside of work, Freddie enjoys socialising, playing squash and travelling.

Charlie Wright

Underwriting Assistant

Charlie began his insurance career in 2013 working for Randall & Quilter Investment Holding as a Reinsurance Technician, providing data input for multiple Lloyd’s syndicates. In 2015 Charlie moved to Novae as an Underwriting Support Technician, which involved supporting with data input and providing support to the Underwriters for multiple classes of business.

Charlie joined Castel in October 2017 working within the Underwriting Services team, supporting Castel Specialty.

In his spare time, Charlie enjoys going to the gym, dancing and socialising.

Sam Featherston

Sam joined Castel in August 2017 having previously worked in the property industry. Sam works within the Underwriting Services Team across a range of classes with a focus on assisting the Media/Cyber, Forestry and W&I cells. 

Outside of work, Sam enjoys supporting West Ham United and playing music.

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