Castel Underwriting Europe B.V.

About Castel Underwriting Europe B.V.

Castel Underwriting Europe B.V. is registered in the Netherlands under registration number KVK 73042242.

Our Registered address and head office is at Wilhelminakade 149a, De Rotterdam, East Tower, 29th Floor, 3072 AP Rotterdam.

We are Authorised and regulated by the Autoriteit Financiële Markten, (AFM), under licence number 12046122.

Castel Underwriting Europe B.V. is a subsidiary of Castel Underwriting Agencies Limited.


Castel takes great care to ensure that we provide quality services and do our utmost to provide you with the best possible experience. However, if you feel that we have not met your expectations we would like to hear from you, so that together we can come to a solution for your dissatisfaction.

In the event that you want to make a complaint, you can contact us in person, by letter or by e-mail at:

The Complaints Manager

Castel Underwriting Europe B.V.

Wilhelminakade 149a

De Rotterdam, East Tower, 29th Floor,

3072 AP Rotterdam


If you remain dissatisfied once you have received our final response you may refer your complaint to the Complaints Institute for Financial Services (KiFiD). You can take your complaint to the KiFiD if you are a consumer or a small business and your complaint has not been resolved in the way that you had hoped. Their contact details are:

Klachteninstituut Financiële Dienstverlening (KiFiD)

Postbus 93257

2509 AG Den Haag

Telephone: 070 – 333 8 999


Remuneration Policy

Generally, our employees are remunerated on the basis of a fixed salary in line with market conditions.

Depending on the performance of the employee and the Company, there is the possibility that employees will receive variable remuneration. Any variable remuneration will be awarded in accordance with our Remuneration Policy and will not exceed the levels stipulated by regulation. Variable remuneration will only be awarded if the employee meets their financial and non-financial performance goals.

The total amount of variable remuneration to be paid in a particular year will be calculated on an annual basis. In 2023, the total amount of variable remuneration paid to all employees of the Company was €283,900.

All our employees are required to act ethically, with due skill, care and diligence and to act in the best interests of our clients and the long-term interests of the Company. The assessment of these conduct requirements helps to inform the amount of fixed and variable remuneration of our employees.